North Dakota Achieves Top Scores in 2025 American Consumer Satisfaction Index Report
1 May 2025
News
The North Dakota Department of Commerce is pleased to announce that its Community Services Block Grant (CSBG) program has received outstanding results in the 2025 American Consumer Satisfaction Index (ACSI) report. This survey, conducted by the federal Office of Community Services (OCS), was sent to all the state's Community Action Agencies to gauge the performance of the state office across multiple customer service dimensions. The average score across the nation is 73, but North Dakota achieved an impressive score of 93.
The report highlights that North Dakota received a top score across all states in the following categories:
- Distribution of Funds: Ensuring there is no interruption and maintaining the quality of the process.
- Use of Discretionary Funds: Responsiveness to the needs of the network.
- Monitoring and Corrective Action: Consistency of monitoring.
- Linkages: Awareness of efforts and effectiveness of partnerships.
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